by Janis Au | May 7, 2024 | Support articles
We deliver our plans across the UK. In some areas of the Scottish Highlands and Islands we are unable to offer next-day delivery, please reach out to us at support@connectivity.co.uk if you have any questions.
by Janis Au | May 7, 2024 | Support articles
As of May 2023, we no longer require routers to be returned at the end of your plan. If your plan began before this date, at the end of your contract, you’ll be sent a pre-paid return label and return instructions by email. Please package your router in the box it...
by Janis Au | May 7, 2024 | Support articles
We want you to be happy with your new internet connection. From the day of purchase, you have 14 days to fully test your router to make sure it’s everything you expected. If you change your mind, simply return your router within 14 days for a full...
by Janis Au | May 7, 2024 | Support articles
All of our plans come with a 14-day money-back guarantee. During that time you can cancel your order and return your equipment to receive a refund. After the first 14 days, you’ll be charged an exit fee if you end your plan before the minimum contract term.This is...
by Janis Au | May 7, 2024 | Support articles
At the end of your plan, you can easily renew to stay connected. We’ll contact you by email ahead of the end of your plan, and we can seamlessly extend or renew your existing connection. If you don’t choose to renew your plan your equipment is yours to keep and is...
