What areas do you deliver to?

We deliver our plans across the UK. In some areas of the Scottish Highlands and Islands we are unable to offer next-day delivery, please reach out to us at support@connectivity.co.uk if you have any questions.

At the end of your plan

As of May 2023, we no longer require routers to be returned at the end of your plan. If your plan began before this date, at the end of your contract, you’ll be sent a pre-paid return label and return instructions by email. Please package your router in the box it...

14-day money-back guarantee

We want you to be happy with your new internet connection. You have 14 days from placing your order to test your router and make sure it’s everything you expected. If you change your mind, return your router within 14 days for a full refund.

Early termination of contract

​We are able to end your contract at your request, subject to an early termination fee. All of our 4G and 5G router plans have a 14-day cancellation period, during which you can end your contract without any penalty. After this 14-day period, your contract will be...

Renewing your plan

At the end of your plan, you can easily renew to stay connected. We’ll contact you by email ahead of the end of your plan, and we can seamlessly extend or renew your existing connection. If you don’t choose to renew your plan your equipment is yours to keep and is...