by Janis Au | Jul 9, 2024 | Support articles
If you need to reschedule your delivery, please let us know at least 36 hours before your scheduled delivery date at support@myconnectivity.co.uk. Once your parcel has been dispatched, we won’t be able to change the delivery date or address.
by Janis Au | Jul 9, 2024 | Support articles
You can use your Connectivity plan anywhere within the UK, so you can bring it with you, wherever you’re moving to. Simply plug your device into a socket, and get online right away.
by Janis Au | Jul 9, 2024 | Support articles
There are a few things you can do to get the best performance out of your router. Check your device is: Plugged into power only (the ethernet cable should not be plugged into a phone socket) Elevated off the ground, for example, on a bench or table. At least 1 metre...
by Janis Au | Jul 9, 2024 | Support articles
Is your router not working as expected? A quick reset can often solve the problem. Step 1 Reset your router Reset your router by pressing the small reset button at the back with a paperclip or pin for 7 seconds or until the lights on the front of the device flash....
by Janis Au | Jul 9, 2024 | Support articles
Getting connected to your new router is simple! Follow these steps to get online: Remove the casing from your new SIM card until it is the appropriate size. For 4G routers: 4G routers require the sim to be in the largest size (Whole SIM) 5G routers require the sim to...
by Janis Au | Jul 9, 2024 | Support articles
Our 5G routers support speeds of up to 1.2 Gbps. The average speed in areas with a strong 5G signal is 200-300 Mbps, equivalent to ultrafast broadband. Our 4G routers support speeds of up to 150Mbps. The average speed in areas with a strong 4G signal is 40-60Mbps,...
