Connectivity Privacy Notice

Connectivity is committed to the protection of your personal data. In order to deliver our services to you, we need to collect some of your personal information. We promise to keep that information safe, and won’t share it with any external parties without your express consent.

This privacy policy sets out just how and why Connectivity collects information about you, and how we look after your personal information when we have it.

This notice is set out as follows:

  1. Important information about Connectivity
  2. Types of data we collect
  3. How we collect your personal data
  4. How we use your personal data
  5. Transfers of your personal data to other parties
  6. International transfers of your data
  7. Data security and storage
  8. Your legal rights

 

1. Important information about Connectivity

About Us

Connectivity is a trading name of Please Connect Me Limited (referred to as “Please Connect Me”, “we”, “us” or “our” in this notice), which is a company incorporated in England & Wales with the company number 10103770. We are also a registered data controller with the Information Commissioner’s Office under the reference ZA206723.

For the purposes of data collection and privacy, all activity carried out by Connectivity with any relation or bearing on your personal data is controlled by Please Connect Me Limited only, confined to the UK and assumed to be under data protection legislation applicable to UK business activity. It is not shared with, or accessible by, any entity outside the United Kingdom.

Contact Information

If you have any questions about this privacy notice, including any requests to exercise your rights under the Data Protection Act 2018, contact Please Connect Me’s Data Protection Officer using the details below:

The Data Protection Officer
Please Connect Me Limited
124 City Road London
EC1V 2NX


Email address: dataprotectionofficer@myconnectivity.co.uk

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) if you’re unhappy with this privacy notice, or if you believe that we’ve mishandled your data or breached your privacy. You can find their contact details on their website here: https://ico.org.uk/

If you believe a breach of your privacy has been made by Connectivity, we would appreciate the opportunity to deal with any concerns you may have before you approach the ICO, so please feel free to contact us in the first instance.

Links to other websites

On our website, you will find many links to a number of other websites. Clicking on those links may allow the owners of those websites to collect or share data about you. Connectivity does not own or control those websites and is not responsible for their privacy policies. We encourage you to read the privacy notice of every website you visit.

 

2. Types of data we collect

‘Personal data’ refers to any information about an individual which allows that individual to be identified. This can include data which may not be able to identify you on its own, but can identify you when combined with other data.

It does not include anonymous or pseudonymised data where the identity elements have been removed.

There are a number of different kinds of personal data which we will collect about you from time to time, including but not limited to:

  • Title, name, date of birth, phone number, email, current and past addresses
  • Financial data, including bank account and credit card information
  • Your property type, number of bedrooms and living status (whether you rent or
    own)
  • Preference data, such as price, company, quality of service, and preferred time of
    contact
  • Call recordings – a record of your conversations with us

Google Analytics

When you visit our website https://www.myconnectivity.co.uk/ we use a third-party service ‘Google Analytics’ to collect standard internet log information and details of visitor behaviour patterns. We do this to gather information such as the number of visitors, and the amount of time these visitors spend on the various parts of our site. This information is only ever processed in a way that does not identify anyone, and we will not make any attempt to find out the identities of those visiting our site.

 

3. How we collect your personal data

There are a number of different ways by which we collect personal data about you. These include:

    • Via direct interactions with our website or agents, such as:
      • when you fill out a Connectivity online form
      • when you respond to Connectivity agents via email
      • when you speak to us on the phone (recorded call)
    • Via analytics and tracking tools, such as:
    • From My Connectivity partners and affiliated companies where you have given consent for your information to be shared, such as:
      • Letting and estate agents
      • Relocation providers
      • Removal companies
      • Affiliate websites
    • From additional online sources, such as:
      • Facebook
      • Twitter
      • Google AdWords

If you don’t provide your personal data

Where we need to collect personal data to perform a contract we have with you (i.e. to provide you with our services) and you fail to provide the data we request, we may not be able to begin or complete that contract, and/or may have to cancel a service you have with us. If this is the case, we will notify you at the time.

 

4. How we use your personal data

We will only use or process your personal data when we have a lawful basis for doing so. In particular, we will most commonly use your personal data in the following circumstances:

  • Where it is required to perform the contract we have entered, or are about to enter with you, for example: If you would like to order a Connectivity subscription to order 4G or 5G broadband services, we are required to process certain pieces of your personal data to ensure this request is fulfilled.
  • Where we have a legal obligation to do so, for example: To comply with a legal request from a government authority or other entity (different from our contractual obligation to you).
  • Where it is necessary for our legitimate interests (or those of a third party), and there is no good reason to protect your personal data which overrides those interests, for example: Recording our phone calls to ensure quality and consistency of sales calls, and to provide evidence in case of sales disputes.
  • Where you’ve given us clear consent for a specific purpose, for example: If you give consent for us to contact you when your current contracts end, to ensure you’re on the best price plans for your respective services.

Opting Out

You can ask us to stop sending you marketing messages at any time by following the opt-out instructions on any messages you receive from us, or by contacting us here.

 

5. Transfers of your personal data to other parties

We may need to share your personal data with external third parties for the purposes set out above. External third parties include:

  • Service providers necessary for the fulfilment of our contract with you, including:
    • Network operators, including Vodafone, Three or EE
    • Chargebee Inc, our subscription platform for setting up your subscription
    • Stripe, Inc, our billing platform for processing your payments to us
  • Telecommunication service providers
  • IT and CRM services
  • Feedback and review services
  • Other technology providers who link our software to those of our affiliates and suppliers
  • Legal bodies and regulators who may require reporting of our processing
    activities from time to time

It is worth noting that if Connectivity shares your personal data with a service provider necessary for the fulfilment of our contract with you, the privacy policy of that company may differ from the one set out here. As such we encourage you to read the privacy notice of any other company with which you place an order through Connectivity.

 

6. International transfers of your data

We do not transfer your data outside the European Economic Area (EEA).

 

7. Data security and storage

Keeping your data secure

Connectivity employs appropriate security measures to ensure that your data is kept safe. Although the nature of the Internet is such that we cannot guarantee the security of the information you transmit to us via the internet, while it is in transit, we follow strict security procedures in the storage and processing of your personal information once it is in our possession, to prevent unauthorised access, alteration, disclosure or loss. In addition to this, we restrict the access of your data to the employees, agents and other partners of Connectivity who have a necessity to do so.

Connectivity also has procedures in place in case of a suspected data breach and will notify you and any relevant authority of a breach as we are legally required to do.

Storing your data

We will only store your personal data for the minimum time required to achieve the purpose for which it was collected.

In some circumstances, we may pseudonymise your personal data so that it can no longer be used to identify you, such as for statistical purposes – in which case we may use this information indefinitely.

In certain circumstances, you can ask us to delete your data from our systems; see below for more information on your legal rights.

 

8. Your Legal Rights

Under current data protection legislation, you have legal rights in relation to your personal data. These are outlined below:

Right to be informed

About the collection and use of your personal data, including the purpose for processing, security and retention periods of your data. This privacy notice outlines how and why Connectivity uses your data.

Right to request access to your personal data

This enables you to request a copy of the personal data we hold about you and confirm that it is being processed.

Right to rectification

This enables you to have incorrect or incomplete information we hold about you corrected or completed, as long as the new data you provide to us can be verified as accurate.

Right to erasure

This enables you to ask us to delete or remove your personal data when there is no longer a good reason for us to retain it, in particular:

  1. If the personal data is no longer necessary for the purpose for which we originally collected or processed it;
  2. If you withdraw your consent for our retention of the data (where consent was the lawful basis for us having it);
  3. If we are relying on legitimate interests as our basis for processing, and you object to the processing of your data, and there is no overriding legitimate
    interest to continue this processing;
  4. If we are processing your personal data for direct marketing purposes and you object to that processing;
  5. If we have processed your data unlawfully;
  6. If we have to erase your data to comply with a legal obligation.

Right to restrict processing of your data

This enables you to request the restriction or suppression of your personal data in certain circumstances. You must have a particular reason for requesting the restriction, such as:

  1. if you believe the data is inaccurate;
  2. if the data has been unlawfully processed (and you prefer restriction over
    erasure);
  3. you need us to retain the data (not erase it) in order to establish or defend a legal claim;
  4. you have already objected to the processing of the data (see below), and a decision is being made as to whether the objection will be upheld.

Right to data portability

This enables you to receive personal data you have provided to us in a structured, commonly-used and machine-readable format. You can also ask us to transmit this data to another controller. The right to data portability applies when our lawful basis for processing this data is consent or performance of a contract, and we are carrying out the processing by automated means.

Object to processing

This enables you to object to the processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have a right to object where we are processing your data for direct marketing purposes.